Delivery

We proudly deliver to all UK postcodes, including the Channel Islands and the Isle of Man.

We’re sorry, but we’re unable to deliver to:

• Addresses outside the UK
• BFPO address
• PO Boxes

You can check delivery times and costs for your postcode here

We offer two delivery options:

1) Standard Delivery – our most popular option.

2) Express Delivery – our fastest service (available in most areas)

You’ll see the best option(s) for your postcode at checkout.

Standard Delivery

• Usually arrives in 2 days (central areas).
• 4-7 working days in more remote areas.
• Delivered Monday – Saturday, 7 am – 9 pm.
• Delivery is free to most areas across the UK .
• For orders to remote areas, costs can vary from £1.99 to £4.99, depending on postcode. You can check delivery times and costs for your postcode here

• Any delivery cost will always be shown clearly at checkout.

Express Delivery (£4.99)

• Arrives in 1 day, if ordered before 1 pm, Monday-Friday.
• Delivered Monday – Saturday, 8 am – 9 pm.

We’ll always show your exact delivery costs and the estimated delivery date during checkout, before you place your order.

You will be updated every step of the way.

Please ensure to include a mobile phone number in your customer account to receive these updates:

• A text message or email when your order is on its way.
• A delivery time window on the day.

Using the tracking link on the text message or email, you can:

• See where your parcel is.
• Change your delivery day.
• Choose a safe place.

You can also find your tracking link in the My Account section on our website.

Yes – it’s easy.

Using your tracking link, you can:

• Add delivery notes
• Choose a safe place
• Provide helpful details (such as access codes)

To keep your order safe, our telephone agents can not add these instructions on your behalf.

No, you don’t need to be at home to receive your delivery.

From the tracking link, you can:

• Choose a safe place for your parcel to be left
• Choose for your order to be left with a neighbour
• Change your delivery day
• Choose for your order to be left at the courier’s local network of lockers or shops for you to collect later

Yes. Your meals are carefully packaged to arrive safely and can be stored at room temperature, so they will be safe inside the delivery box until you get home.

We recommend choosing a safe place that is dry, shaded and not visible to passing traffic, such as a:

• Porch
• Shed
• Garage

Don’t worry.

Our courier partner will:

• Attempt delivery again the following day, or
• Leave your parcel in your chosen safe place.

You can also rearrange your delivery using your tracking link to choose a different delivery day or location, such as a neighbour, local parcel shop or locker.

Your parcel will be delivered to:

• Your front door, or
• A communal delivery area, or
• Your safe place.

If needed, you can add instructions such as entry codes using your tracking link.

You can add driver instructions or the what3words location of your house using your tracking link.

We’re sorry, but the drivers are not insured to enter your home.

We understand.

All our partner couriers are asked to allow extra time, but if you’re concerned, we recommend:

• Setting up a safe place via the tracking link, or
• Asking a friend or neighbour to help.

During busy periods, such as Christmas, delivery may take a little longer. We recommend ordering early where possible.

Deliveries are not made on Sundays or public holidays, and we’ll always adjust your delivery estimate at checkout.

Please check your tracking link first.

This can be found in the My Account section of the Parsley Box website once the order has been collected by our courier partner, or on the email and/ or text notifications sent by our courier partners.

If your delivery is delayed or hasn’t been updated, our friendly team is here to help. Please call us on 0131 326 0131.

Please check:

• Your safe place
• With neighbours
• Your tracking link for the delivery location (sometimes includes a photo).

If you still can’t find it, please call us on 0131 326 0131, and we’ll help right away.

We’re sorry to hear there was a problem with your delivery.

To make a complaint, please contact our customer relations team at:

•Email: [email protected] or

•Call us on 0131 326 0131 Monday to Friday, 9 am to 5 pm.